Last updated: August 31, 2025

FreshRoot™ Service Agreement & Terms

FreshRoot™ provides UV-C sanitation for high-risk, transitional environments including medical offices, schools, shelters, rental units, transport vehicles, and move-in/move-out properties. Our EPA-registered equipment neutralizes contaminants on surfaces such as exam tables, doorknobs, shared quarters, and high-contact zones. This is a sanitation service, not medical treatment or pest control, and results depend on environmental conditions and client compliance.

2. Booking & Deposit
A 50% non-refundable deposit is required to confirm any service. This deposit secures your scheduled time and initiates service preparation. Deposits are retained in all cases except immediate cancellation within 24 hours of booking.

3. Rescheduling Policy
Clients may reschedule once per booking with a minimum of 48 hours’ written notice. Additional changes or late reschedule attempts require a new booking and deposit. No-shows or denied access at time of service are treated as cancellations.

4. Cancellation Policy
Cancellations made 24 hours after booking retain the deposit. All cancellations must be submitted in writing via email or text messaging. FreshRoot™ reserves the right to cancel or reschedule due to safety, access issues, or non-compliance.

5. Client Responsibilities
Client must ensure timely access to the property. All occupants, pets, and sensitive materials must be removed prior to UV-C treatment. FreshRoot™ is not liable for delays or incomplete service caused by client non-compliance.

6. Payment Terms
Final payment is due same day post-service unless otherwise agreed in writing. Late payments incur a 5% fee per 24-hour period past due. Failure to pay within 72 hours triggers:
– Suspension of future services
– Formal demand for payment
– Referral to collections or legal action

7. Non-Payment Enforcement
FreshRoot™ maintains timestamped service logs, before/after photos, and signed agreements. Non-payment may be reported to relevant platforms, networks, or legal authorities. FreshRoot™ reserves the right to pursue full recovery of unpaid balances, fees, and legal costs.

8. Liability & Indemnification
FreshRoot™ is insured and follows strict safety protocols. Client agrees to indemnify, defend, and hold harmless FreshRoot™, its agents, and affiliates from any and all claims, damages, losses, liabilities, costs, and expenses—including reasonable attorney’s fees, arbitration costs, and third-party claims—arising out of or related to:
– Misuse of service
– Misrepresentation of property conditions
– Unauthorized access during or after service
– Breach of agreement terms

FreshRoot™ is not liable for pre-existing damage, contamination, or client negligence.
This clause survives termination of the agreement.

9. Service Guarantee
FreshRoot™ guarantees UV-C exposure to all contracted surfaces. Guarantee does not extend to outcomes beyond sanitation (e.g., health results, pest elimination). Re-treatment may be offered at FreshRoot™’s sole discretion in cases of documented service failure.

10. Dispute Resolution
Disputes must be submitted in writing via email or text messaging within 5 business days of service. FreshRoot™ will review documentation and may offer re-treatment or partial refund. Legal jurisdiction: Clark County, Nevada

11. Privacy & Data Use
FreshRoot™ collects service-related data including photos, timestamps, and signed agreements. Data is used solely for service verification, enforcement, and internal documentation. FreshRoot™ does not sell or share client data with third parties.

12. Force Majeure
FreshRoot™ is not liable for delays or cancellations caused by events beyond its control, including:
– Natural disasters
– Power outages
– Civil unrest
– Government restrictions
In such cases, services may be rescheduled without penalty.

13. Third-Party Access Clause
If third parties are present during service (e.g., contractors, tenants), FreshRoot™ is not liable for:
– Interrupted service
– Safety violations
– Incomplete treatment
Client assumes responsibility for coordinating access and compliance.

14. Service Refusal Clause
FreshRoot™ reserves the right to refuse or terminate service if property conditions pose a safety risk or violate operational standards.
Deposit may be forfeited in such cases.

15. Survival & Enforceability
Notwithstanding termination or expiration of this Agreement, the following provisions shall remain in full force and effect: Intellectual Property, Confidentiality, Indemnification, and Dispute Resolution.

These sections are binding beyond the service period and enforceable in any jurisdiction.
No waiver, lapse, or silence shall be construed as forfeiture of rights.